Tech Support
Ajusting Cookies Settings
Our site uses cookies to track information that you submit to us and provide you with appropriate responses. If you receive a “page cannot be displayed” message while you on on our web site (such as while you are attempting to register), it might be because your browser’s cookies settings have not been enabled. In order to enable your cookies settings, please follow the set of instructions below that applies to your browser:
Windows Internet Explorer (IE) Version 7 and greater
- Select "Tools / Internet Options" from the menu bar and then click on the "Privacy" tab.
- On the "Privacy" screen, click on the "Advanced" button. Under "First Party Cookies" and "Third Party Cookies," the radio button "accept" should be checked.
- Make sure that there is a check mark inside the "Always allow session cookies" box.
- If this box is not checked, you will need to place a check mark in the box next to "Override automatic cookie handling" and then place a check mark in the box next to "Always allow session cookies." Click "ok."
- Select the "General" tab from the internet options window. Under "Browsing History," select "Settings." Under "Check for newer versions of stored pages," the radio button next to "Every time I visit the webpage" should be selected. If it is not, place a check mark in the radio button next to "every time I visit the webpage" and click "ok."
- Click "ok" to exit the internet options window and CLOSE THE BROWSER. When you open a new, fresh browser, the system will detect the new settings.
Mozilla Firefox (Firefox) Version 3.6 and greater (can be used on both Windows and Mac computers)
- Select "Tools" from the menu bar, then select "Options."
- Select the "Privacy" tab. Under "History, Firefox will..." select "Use custom settings for history."
- There should be a check mark in the following boxes: "Accept cookies from sites" and "Accept third party cookies." "Keep until..." should be set to "they expire."
- Click "ok" to exit the internet options window and CLOSE THE BROWSER. When you open a new, fresh browser, the system will detect the new settings.
AOL 9.0 and greater
- Click on the AOL "Settings" icon near the top of your AOL window.
- In the "Essentials" section, click on "Internet [Web] Options."
- Click on the "Privacy" tab.
- Click on the "Advanced" button.
- Ensure that "Override automatic cookie handling" is checked.
- First and Third party cookies should be set to "Accept."
- Check "Always allow session cookies."
- Click on "OK."
- Click "Apply" and then "OK."
- Exit AOL and restart your computer. (This step is important. Do not skip.)
You can restore your cookie settings to their original positions after you have finished using the course.
Downloads
Visit our downloads page, where you can find links to download the Adobe Flash plugin, the latest Internet browsers, and more.
Test your Flash
Click here to test flash is working on your computer.
Tech Support Request
If you need assistance, please call us at 1-800-558-9887 or use the form below to send a tech support request.